SoftMouse Internet Colony Management System - tracks breeding, pedigrees, cages, mice, litters, genotypes, mouselines, etc. Ideal for Animal Technicians and Biomedical Researchers in small and large laboratories. SoftMouse is simply the best web-based Mouse Colony Database Software and Mobile Laboratory Information Management System (LIMs) IN THE CLOUD.
September 22, 2020    1:03 am
support@iseehear.com
Phone: +1 416 226 3375
Toll Free: 1 844 559 6322

Support Desk

The Iseehear Support Desk is available 24 / 7 to assist you as much (or as little!) as you need. Contact us using any of the following mediums:

  • Email Us 24/7: support@iseehear.com

  • Telephone: +1 416 226 3375
  • Toll Free: 1 844 559 6322
The Iseehear Subscription Agreement can be found at the following link: Iseehear Subscription Agreement



Accessing your account

Create An Account

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I Forgot My Password

Please follow the steps below if you have forgotten your password to your Iseehear web property:
  1. Go to www.softmouse.net
  2. In the login box, click the link "Forgot your Password?"
  3. Fill in the pop up form with your First Nae, Last Name and email address
  4. Click Submit
  5. Check your email for a new temporary password
  6. Login to your account with your new temporary password and set a new password by going to the My Profile menu
Note: To ensure that you receive emails from Iseehear, we recommend that you adjust your e-mail filtering program to include the "iseehear.com" domain in your safe e-mail list.

I Cannot Login



Schedule A Demo
Email us at support@iseehear.com with a date and time that is convenient with your schedule and an ISeehear representative will gladly give you an online tour of SoftMouse

Schedule A Demo »


E-mail SPAM And Security Filters

Your Iseehear - SoftMouseDB account information communicated through email may be affected by any e-mail filtering "SPAM". To ensure that you receive emails from Iseehear, we recommend that you adjust your e-mail filtering program to include the "iseehear.com" domain in your safe e-mail list.

Scheduled Upgrades And System Maintenance Procedures

To read Emergency Upgrades and System Maintenance Procedures please click here To maintain the highest levels of quality in our data centers, Iseehear must periodically perform scheduled system maintenance and upgrades. The Scheduled Upgrades and System Maintenance Procedures assist us in ensuring the relevance, security and performance of the Iseehear systems. All scheduled upgrades and system maintenance procedures are conducted on Saturday evenings at 8:00 p.m. EST (Toronto) in order to minimize inconvenience to our subscribers around the world. Notice: In order to minimize the impact of the temporary service interruption:
  1. Iseehear will provide advance notice of Scheduled Upgrades and System Maintenance Procedures to ensure subscribers have sufficient time to plan and prepare for the temporary service interruption.
  2. Application access will be temporarily unavailable in order to execute the upgrade or system maintenance procedures.
  3. Dates and times for all scheduled upgrades and system maintenance procedures will be posted in advance in the Notice Board section on the login access pages, on the Iseehear Blogs and via Iseehear Twitter posts.
  4. Upgrades to applications will not affect the data that you have entered into them.


Emergency Upgrades And System Maintenance Procedures

Emergency Upgrades and System Maintenance Procedures are unscheduled procedures performed in order to keep the Iseehear systems and services performing at first in class service levels. Iseehear will post (to Notice Board section on the login access pages, on the Iseehear Blogs and via Iseehear Twitter posts) and Subscribers will receive an emergency maintenance notice informing of the unscheduled event. Iseehear will keep you informed of our progress and estimated time to resumption of affected systems and services.

Site Maintenance Error Page Message

Site Maintenance Page Error indicates that system maintenance procedures are in progress. During this procedure, your account will be temporarily unavailable.

SoftMouse Browser Requirements

  • Iseehear supports the following Internet browsers: Chrome, Firefox, Safari, Internet Explorer v10 and higher, and Opera.
  • SoftMouseDB is compatible with the following Internet browsers: Firefox, Chrome, Safari and Opera.
  • We recommend the use of one of these supported browsers for an optimal workflow experience with your SoftMouseDB account.
  • Download Chrome, Firefox, Safari, Opera



Document Printing

The documents you can download from our web properties are saved in Adobe's Portable Document Format (PDF). You will need Adobe Acrobat Reader Software installed on your computer to be able to read or print the documents. The Acrobat Reader can be downloaded free from Adobe.

Web Administrator

If you are experiencing any problems with loading or navigating this website, please report any difficulties or provide us with your feedback at web.administrator@iseehear.com.


Learn about SoftMouse v3!

We are continually improving SoftMouse to make it an even more valuable mouse colony database for our customers.
Specifically, SoftMouse is continually undergoing improvements based on feedback from our customers. So please keep the suggestions coming!
Sign up for our newsletter and always be up to date on the latest news from SoftMouse.

Kelly and the Iseehear Team
Email: support@iseehear.com
Tel: +1 416 226 3375
Toll Free: 1 844 559 6322

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